Welcome to AgMonkey 1-800-293-2709

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Register with AgMonkey for special savings! Registered members have a personalized account for viewing orders, managing preferences, and updating account information. Please keep all information such as billing and shipping addresses accurate and up to date for the best service.

Payment, Pricing & Promotions

For customer and merchant protection, we only use PayPal to process electronic payments. Customers are taken off site to either enter their account credentials or credit card information – ensuring the security of your financial information by entrusting it to a company with the best cyber security.

Order Processing

Order processing time may vary. Most orders are processed within one business day; domestic orders placed before 1pm Central Standard Time may be shipped in the same day. Saturdays, Sundays, and Holidays are not considered business days. If a product is out of stock, customers may elect to place a backorder. Customers may cancel a backorder anytime up until the product is shipped. Expected delivery date claims made by the shipping carrier are estimates and not guaranteed, so please choose accordingly. For more urgent orders, please contact sales@agmonkey.com

Viewing Orders

Order status and tracking can be checked in My Account for registered members. Guest order status and tracking can be checked by going to Order Status with your Order ID and email address.

Shipping & Delivery

Shipping charges are based on package weight and carrier rates.

We are centrally located in Iowa for network efficiency, but transit times do vary. Expected delivery date claims made by the shipping carrier are estimates for customer reference only, and are not guarantees. Shipping carrier estimates are made in business days – excludes weekends and holidays. Orders received before 10am are shipped daily; rush order processing available up to 2pm.

Great care is taken in packaging every order! If when receiving your item(s) a problem occurs, contact us right away within 48 hours of receiving the package. Got the wrong part? Please request a Request Merchandise Authorization (RMA) or else see Returns & Replacements for further detail.

Returns & Replacements

Returns of new and unopened merchandise are accepted for up to 30 days with an RMA. Accepted returns are issued either a refund of the purchase price minus a 15% restocking fee (covers merchant charges & handling fees). Unless otherwise specified the customer is responsible for return shipping unless an item was shipped in error. Defective and/or Incomplete merchandise is handled directly via Manufacturer Warranty Service, and we typically cannot intervene in the warranty claim process. Click here for Manufacturer Warranty Claim Forms and further details on returning defective products. Most often manufacturers will repair or exchange defective merchandise, but if for any reason the manufacturer does not resolve your issue satisfactorily, please contact us with the details. To return a new and unopened product, please request a Return Merchandise Authorization number by opening a new return ticket. Once approved, return directions and a shipping label will be sent to your email address. Follow the directions, and return the item within 7 business days.

While we pride ourselves on attention to detail, we're human and do make the occasional mistake. If you received something other than what you ordered, contact us right away so that we can get you squared away with the correct item and return shipping for the incorrect item. Unclaimed or rejected packages that are returned to us do incur a 15% restocking fee (covers merchant charges & handling fees), and the original shipping is non-refundable. Undeliverable packages that result from an invalid or incorrect address will incur a 5% restocking fee (covers merchant charges), and the original shipping is non-refundable. Damaged Packages should be brought to our attention within 48 hours of receipt. Please do not open the package, and keep all contents together. Email us the details and a full view photo of the damaged product so that we can follow up with the shipper. Any damage or tampering to the outer package must be noted on the shipping carrier’s delivery receipt to authorize a Return Merchandise Authorization. If your package was lost while in transit, you may be eligible for a refund or replacement.

It generally takes 4-8 business days to work with the carrier to locate and redirect the package, thereafter if the package cannot be found a full refund will be made or a replacement offered if available. *** Please do not open a PayPal or Credit Card dispute against AgMonkey as this may significantly delay the resolution process. ***

International Orders

Product prices are listed in US Dollars, and we only process orders through PayPal. Please Note: Your bank may charge transfer fees, so remember to factor in those costs. FedEx is used for shipping and tracking international orders. Transit times may vary based on such events as weather, customs delays, and logistical errors. Any claim as to delivery date is made solely by the shipping carrier, and is nothing more than an estimate. No guarantee can be made that your product will arrive by the estimated delivery date. Typical transit times for the following services have been observed:

Some foreign countries may charge an import duty on goods coming from the United States of America. It is the buyers’ responsibility to know of, and factor into cost, their respective countries’ import duties or tariff taxes, which are locally collected prior to the package being delivered. Sorry, but we do not misrepresent customs information. All exports are fully valued and indicated as “Merchandise”.

Warranty Service for the products we offer are generally only available for residents of the United States, Canada and Mexico. If you live in a country ineligible for Warranty Service and experience a product defect, contact us with the details to see if there is anything we can do to help.

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